Duquesa Travel Group

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Position Description

We are looking for a Virtual Travel Customer Support Specialist to assist clients with travel preparation and provide support throughout their journey. This role focuses on helping travelers stay informed, organized, and confident before and during their trips.

Key Responsibilities

Assist clients through email, chat, and phone communication
Support itinerary updates, adjustments, and general travel inquiries
Share accurate information about destinations and travel requirements
Follow up with travelers prior to departure to confirm details
Address concerns professionally and ensure a positive experience

Ideal Candidate

Strong communication and customer service skills
Previous support experience is a plus
Organized and dependable
Comfortable using online platforms and tools
Interest in travel and assisting clients

What We Offer

Remote work environment
Flexible scheduling
Training and ongoing support
Opportunities for growth
Access to travel-related perks